Coronavirus Scams and How to Protect Yourself

Published on Mar 23, 2020

Be aware of recent coronavirus scams trying to take advantage of the economic support bills.

To protect yourself from scams, please know that we won’t ask for confidential information—such as your name, password, PIN or other account information—if we reach out to you.

Here are tips to help you protect yourself from scams, including coronavirus scams:

  • Do not respond to calls or texts from unknown numbers, or any others that appear suspicious.
    • A text alert warning of suspicious activity on a card will NEVER include:
      • A link to be clicked. You should never click on a link in a text message that is supposedly from us. 
      • Vague reference to a “Merchant” transaction; details should be included 
      • Requests for your data such as card numbers, PINs, CV2 Codes, Expiration Date
    • A text alert from Golden Valley Bank will always be from a 5-digit number and NOT a 10-digit number resembling a phone number.
      • A valid notification will provide information about the suspect transaction and ask you to reply to the text message with answers such as ‘yes’, ‘no’, ‘help’, or ‘stop’. 
  • Never share your personal or financial information via email, text messages, or over the phone.
  • Be cautious if you’re being pressured to share any information or make a payment immediately.
  • Scammers often spoof phone numbers to trick you into answering or responding.  Remember that government agencies will never call you to ask for personal information or money.
  • Do not click any links in a text message. If a friend sends you a text with a suspicious link that seems out of character, call them to make sure they weren't hacked.
  • Always check on a charity (for example, by calling or looking at its actual website) before donating.


The FDIC DOES NOT send unsolicited correspondence asking for money or sensitive personal information. Learn More 

As a reminder, it makes a difference when you remain vigilant. If something sounds suspicious, question it. It's important that you remain diligent in reviewing your accounts daily and quickly reporting any unauthorized activity to your financial institution. 

There is a lot that you can do to protect your own financial accounts and information in order to avoid compromising your own information. 


To guard against phishing, don’t click on links in emails or texts. Instead, go directly to apps and sites like the Golden Valley Bank Mobile Banking apps or



Federal Trade Commission Website 
FDIC Consumer News: Scammers Pretending to be the FDIC

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